Chat
Keep the conversation next to the work
A question about a form belongs on that form. Threads, @mentions and the photo from site stay on the record — not in an inbox, not in a WhatsApp group where nobody can find them next month.
On the record
Open the form, read the whole story
The thread is a tab on the form, next to the fields and the files. Whoever picks the job up six months later gets the reasoning with it, without asking anybody to forward an email.
Mentions
@mention a person or a whole team
A mention raises a notification and lands on the dashboard with the form it came from. Nothing waits in an inbox for somebody to scroll past it.
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